CONSULTING & OTHER SPECIALIZED SERVICES
We offer a wide range of consulting services for facilities, programs, groups and individual practices. If you don’t see a supportive service listed below, please contact us using the meeting request form, so we can discuss your needs and how to best meet them. If we cannot help, we can give you some great referrals.
INTERNAL BILLING DEPARTMENT SERVICES
If you have taken your billing services in house or you want to take them in house, but need support services we can help in the following ways:
CODING / BILLING ISSUES
With certiﬁed coding and billing experts we can share our expertise in overcoming coding and billing issues of all kinds. This can range from software set up incorrectly to adding services, to low payments. There can be a multitude of issues that can reduce your revenue stream with simple coding errors or payer changes.
NEW BILLING DEPARTMENT SET UP
If you are wanting to take your billing services in house, but require either a turn key system and trained department complete with employees or partial consulting and training services we can help. Reach out for additional information and pricing regarding your current wants and needs and let’s see how we can set your organization up for success!
We recommend outside third party audits each quarter to identify and help note low pay, no pay, or other payer trends to ensure you are maximizing your revenue. This service is completed with a full report any manager, executive or board member can read, interpret and appreciate it’s value. Audits are inclusive of not just claims and billing but also the full revenue cycle including VOBs, and UR Days Authorized and paid with some minor clinical matching to ensure you are capturing revenue for each service being provided.
CURRENT AND/OR NEW EMPLOYEE TRAINING
Do you feel like your internal staff could use some training. Even if you don’t have speciﬁc training in mind we can work with you and your team to determine your needs and provide a customized solution to increase your staff and revenue cycle performance.
We are experts in most revenue cycle softwares with very few exceptions. If your team is struggling with efficiency issues, manual data entry processes, clinical not pulling over to bill and many other set up and coding issues, please reach out to us and explain your situation. If for some reason we cannot help, we can offer an expert referral to help end your teams’ pain.
CLINICAL TRAINING SERVICES
The root of all revenue systems is clinical documentation that not only captures the full picture of all services provided, but also that those clinical records can support preauthorization and continued authorization for services and be peer reviewed and approved for payment and meet best practice standards.
- If you believe you have fewer days authorized than you feel like you should have authorized, then you most likely have a component of a clinical training issue that needs to be resolved. Most often these revolve around treatment plans, diagnostic codes and individual notes.
- If you believe you are providing services that are not translating into billing, let’s take a look at your EHR system and see how we can help your teams bridge the gap between clinical and reimbursement.
UR / PREAUTH TRAINING SERVICES
Whether you have new staff or existing staff that are asking for or you feel could benefit from training, we have some great training programming. We love training! It is money well spent, especially in a department that has the power to decrease patient churn and increase patient outcome, not to mention bolster your revenue cycle!
- We have monthly membership training plans that encompass deep dive training in many areas of payers, payer requirements, levels of care, common and not so common denial issues, bridging clinical gaps, tools and tips to increase authorized days and so much more. Please ask for more information so we can share with you how we can support your staff.
- We have onsite and online training that are customized to your specific needs. Just let us know what you are trying to accomplish and we will do our best to meet your needs.
ACCREDITATION CONSULTING SERVICES
It is becoming increasingly important to have JCAHO or CARF accreditation. If you are embarking on this endeavor whether in an inpatient or outpatient facility, we have the ability to help you through the process from start to ﬁnish including mock surveys. Minimum time frame from start to completion based on each organization’s timeline is a minimum of 4 months and can take as long as you need to complete the required tasks on the longer timeline.
WHITE LABEL BILLING SOLUTIONS
As a new concept to our industry, we are now offering customized white label billing solutions. This means that you, too, can own your own billing company. This is a great opportunity to create another asset for your organization and have a hybrid of an in house billing solution. Most clients who ﬁnd this solution meets their needs have multiple locations or multiple practice and facility types. We have worked with venture capital ﬁrms, corporations and individuals. It is a lot to unpack, so let’s schedule some time and white board out the full idea for your consideration.
A LA CARTE SERVICES
Almost all of our services can be contracted out as an A La Carte Service. We often customize solutions for clients. Tell us your pain point and let’s see if we can create a custom service model that ﬁts your needs.